As all our products are customized and made to order, we do not offer refunds once an order has been shipped. Returns and exchanges are not accepted.
Cancellations
- If your order has already been processed, printed, or moved to packing, no refund will be issued.
- Cancellations within 12 hours of order placement are allowed but will incur a 50% deduction from the advance payment to cover setup costs.
- The advance payment is non-refundable if the order remains undelivered due to customer unavailability, refusal to accept, or similar reasons.
Defective, Damaged, or Lost Orders
If your order arrives defective or is lost in transit, please contact us immediately.
- We may offer a replacement; however, associated costs will be borne by the customer.
- Clear video evidence of the issue must be provided.
- Refund or replacement requests will only be considered if reported within 24 hours of the order being marked as delivered by the courier.
Transit Responsibility
Joining360 is not responsible for any loss, delay, or damage occurring during transit. Responsibility transfers to the courier company once the package has been handed over for delivery.